Refund Policy

Last updated: 14 July 2026

1. Cash on delivery, no online refunds

All orders placed through Classy Canteen are paid for in cash at the time of delivery. Because no online or card payment is ever collected, there is no online refund to process. Any adjustment related to an order is instead handled as a reduction to, or waiver of, the cash amount collected on delivery, or by providing a replacement item.

2. Cancelling an order

You may cancel an order free of charge at any time before the order-close time of the meal window it was placed in. Once the window closes and preparation begins, the order can no longer be cancelled.

3. Wrong, incomplete, or defective orders

If your order arrives wrong, incomplete, or with a quality defect, please report it within 2 hours of delivery by contacting us at [EMAIL] or [PHONE]. Once we confirm the issue, we will either send a replacement item or remove the cost of the affected item from your cash-on-delivery amount, at your preference where possible.

4. Refused deliveries

If you refuse an order at the door without a valid reason (such as a genuine quality issue or an incorrect order), the order is still considered fulfilled. Repeated refusals without valid reason may affect your ability to place future orders through the service.

5. Contact us

For any question about a cancellation, order issue, or this Refund Policy, contact [BUSINESS NAME] at [EMAIL], [PHONE], or [ADDRESS].